Theodore N. Vail had a long and very distinguished career in the telephone industry. In fact, Mr. Vail is perhaps best known for the award established in his memory in 1921. The Vail Medal was awarded to employees "in recognition of unusual acts or services, which conspicuously illustrate the high ideals which governed the policy(s) of Mr. Vail.".
Perhaps far less known are the contemporary business philosophies that Vail held dear and established as common practice. His advice to employees can be found within the pages of today's best selling business books.
Perhaps far less known are the contemporary business philosophies that Vail held dear and established as common practice. His advice to employees can be found within the pages of today's best selling business books.
- No business talk after six o'clock.
- Tranquil thought is always needed.
- Refuse to be hurried.
- Love your work and have pride in it.
- Be courageous--state both sides of an issue openly.
- Never let them know if you are worried.
- Service improvements are more important and lucrative than short-term gains.
- If we don't tell the truth about ourselves, no one else will.