The Phone Book: Essential Telephone Communication Skills
"Do you want to: enhance your sales or fundraising skills? Start your own business? Expand your career options? Speak with more confidence on the phone in any situation? The Phone Book will help you conquer the intimidation and fear that sets in when you start to dial. With clear language, fun stories and quick, simple lessons, you'll learn how to leave messages, inspire conversation, close a sale, handle complaints, facilitate conference calls and much more." - Mary Jane Copps, author
Shipping and Handling billed separately.